Service

Service understood as overall performance.

General Information

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You will find machine/system number and machine/system type in our letter to you!

 

How many employees do you have?

Which industry are you working in?

 
 

Questions concerning your purchase

How satisfied are you with: 123456-

Advice and proposals for your specific project?
Information policy (leaflets, internet, quotations etc.)?
Response time of submitting an offer?
Sales representative expertise?
Indoor sales office expertise?
Sales team response (indoor and field service)?
Advice given during the project?
Reaction time to questions?
Observance of delivery time?

1 very satisfied | 2 satisfied | 3 satisfied with some reservations | 4 rather unsatisfied | 5 unsatisfied | 6 very unsatisfied | - no information possible

 

Questions concerning the product

For what reason did you decide in favour of our product? (multiple answers are permitted)


Questions concerning the product

  123456-

How far have the technical requirements been achieved by the delivered machine/installation?
How do you rate the quality of the delivered machine/installation?
How satisfied are you with the cost/performance ratio of the machine/installation?
How satisfied are you with the productivity and the production reliability of the delivered machine/installation?

1 very satisfied | 2 satisfied | 3 satisfied with some reservations | 4 rather unsatisfied | 5 unsatisfied | 6 very unsatisfied | - no information possible

 

Compliance of technical features

Questions concerning service

How satisfied are you with: 123456-

Settlement of the project (e.g. start-up) after delivery?
Technical skills of our service engineers?
Technical skills of our in-house service department?
Availability of our in-house service department?
Reaction time to questions?
Attitude towards complaints?
Reaction time after requesting a service engineer?
Observance of the date for service engineers visit?

1 very satisfied | 2 satisfied | 3 satisfied with some reservations | 4 rather unsatisfied | 5 unsatisfied | 6 very unsatisfied | - no information possible

 

Questions concerning service

  yesno

Are you aware of the availability of a maintenance contract?
Have you already concluded a maintenance contract?
Do you wish to receive a non-binding quotation for a maintenance contract?
 

Questions concerning KASTO

How would you evaluate: 123456-

KASTO's information policy?
Our website (www.kasto.com)?
Our advertising and professional articles about KASTO?
Our presentation at exhibitions?

1 very satisfied | 2 satisfied | 3 satisfied with some reservations | 4 rather unsatisfied | 5 unsatisfied | 6 very unsatisfied | - no information possible

 

  yesno

Would you again consider us as a supplier?
Would you recommend us as a competent supplier?
 

How did you hear about us?


Do you have any additional comments? Any further information helps us!

 
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