Customer satisfaction survey

Company: *
Name: *
First name: *
Department:
Function:
Street: *
Zip code: *
City: *
Country: *
email: *
Phone: *
Fax:
You will find machine/system number and machine/system type in our letter to you!
Machine/system number*
Machine/system type*
How many employees do you have?
 0 - 100      100 - 300      300 - 500      500 - 1000      more than 1000
Which industry are you working in*
 
1
very satisfied
2
satisfied
3
satisfied with some reservations
4
rather unsatisfied
5
unsatisfied
6
very unsatisfied
*
no information possible
Questions regarding sales
How satisfied are you with:
1
2
3
4
5
6
*
received information and suggestions for a solution?
information politics (brochures, Internet, proposal, etc.)?
reaction time until proposal was received?
technical competence of outside sales?
technical competence of inside sales?
ability to get hold of our inside and outside sales personnel?
support during project phase?
reaction time after questions?
adherence to delivery time?
Questions regarding the product
Why did you decide for this product? (multiple answers possible)
 Quality
 Combination Product/Service
 Delivery time
 Product
 Price
 Price/Performance ratio
Other:
 
1
2
3
4
5
6
*
How are the technical requirements fulfilled by the installed machine/system?
How do you rate the quality of this machine/system?
How satisfied are you with the price/performance ratio of our machines/systems?
How satisfied are you with productivity and production safety of the installed machine/system?
Fulfillment of technical characteristics
Following characteristics of the machine/system are very good to good:
Following characteristics of the machine/system are satisfactory to unsatisfactory:
The following desired characteristics are missing (ideas for the future):
Questions regarding Service
How satisfied are you with
1
2
3
4
5
6
*
Project handling (i.e. run-off) after delivery?
Expertise of our service field engineers?
Expertise of our inside service personnel?
Availability of our inside service personnel?
Response time after questions?
Conduct when receiving complaints?
Response time after request for a service engineer?
Did service engineers arrive within the appointed time?
 
yes
no
Do you know about our service contracts?
Have you already concluded a maintenance contract?
Would you like to receive a non-binding proposal for a maintenance contract?
Questions about KASTO
How do you evaluate:
1
2
3
4
5
6
*
KASTO's information policy?
KASTO's website (www.kasto.de)?
Advertisement and trade articles by KASTO and about KASTO?
KASTO's appearance at exhibitions?
 
yes
no
Would you consider buying KASTO products again?
Would you recommend us as a one-source supplier?
How did you find out about us?
 Internet
 Newspapers
 Exhibitions
 Recommendations
Other:
Do you have any other concerns/requests? Any kind of information is helpful to us!
Send:
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